Don’t challenge your card unless you have given up all hope.

Once there is a challenge on the card with your company no one at travelocity will touch the situation until the challenge with your company is resolved. (You can’t refund a challenged amount. Once challenged, it locks up the transaction.) It brings your card company into the situation and will slow the whole thing down to a snails pace- and won’t be resolved until WAAAAAY after your trip should have happened.

Call the hotel if you like- but make sure that you involve travelocity in all modifications- or they can say “you did not call us to fix it- so we are not going to pay for you wanting to make changes to your reservation” they need to verify the problem in order to take respondsibility for it

All you have to do is say “No offense, May I please speak to an American? I am having a communication problem.”

And they will transfer you to the USA. They have instructions to do this when asked.